- Shipping & Returns
Shipping & Returns
- Only accepting return on Starter Kit and Batteries if product is defective and damage when receiving product. Not accepting return for defective and faulty product due to usage.
- Must notify us within 48 hours once product is received if product is defective.
- Email us at firstname.lastname@example.org or contact us through our contact form before returning product.
- Return must be within 14 days of when product is received.
- Item(s) must be returned in original packaging.
- We do not accept returns/exchanges on any E-Liquid or any Accessories.
- Customer/Buyer is responsible for shipping fees to send back order to Vape It Now.
- Shipping and handling fees are non refundable.
- We reserve the right to refuse any return that shows signs of use.
- There is a 10% restocking fee for any return items.
We are only shipping to the United States at the moment and we do ship to military serving outside of United States. We are using United States Postal Services as the delivery courrier. All orders will be provided a tracking number.
All orders will be verified for billing information provided by our customers. We reserve the right to cancel any order that is unable to be verified or processed. We process most orders within 2-3 business days and will contact you if necessary.
There are no hidden fees, all fees and charges will be calculated and displayed after you have entered your shipping information and selected your shipping method.
To make your time and order with vapeitnow.com easy and fun, we prefer you to have the same billing and shipping address the same. If not we will contact you for a credit card verification and a form will need to be filled out. This process may delay your order.
We are not responsible for lost packages if tracking shows that product(s) were Delivered. This is to prevent scammers from saying they never received products but received it inorder to retain a refund or receive another one. Please file a claim with your local post office if product was shown as delivered but it was never received. If product is not received and tracking shows that product was never delivered, we will refund your money back or send you another one.
Delivery are shipped within 24-48 hours from when order is placed. Estimated time of delivery will be 2-3 days, could vary to 4-5 days depending on certain circumstances. Regulary, delivered are within 2-3 days after 1 day of handling.